Salinen Austria AG relies on INFORMATICS’ User Access Management (UAM) and UAM Password Self Service (UAM PSS) solutions to streamline its SAP administration, reduce the long-term workload on the IT department, and offer users greater flexibility in their day-to-day work.
With UAM, authorized employees and external partners can independently activate additional SAP authorizations as needed. Authorizations are granted in a controlled manner and for a limited time, so that they are automatically revoked once the defined validity period expires.
The solution offers significant added value, particularly when it comes to critical error analysis, support cases, or so-called “firefighting” tasks. The necessary permissions are made available quickly and without any manual administrative effort. At the same time, all activities are logged and can be traced at any time to meet audit and compliance requirements.
In addition, UAM Password Self Service (UAM PSS) enables users to reset forgotten SAP passwords on their own. This significantly reduces support requests and minimizes wait times. Employees regain access to their systems more quickly and remain productive even outside of regular support hours.
By combining both solutions, recurring administrative tasks are automated while at the same time empowering users to work more independently. This leads to more efficient workflows, faster response times, and higher productivity in day-to-day work.
“With UAM and UAM PSS, we have taken important steps toward automation and self-service. Many processes that previously had to be handled by IT support can now be completed directly by users. This reduces administrative overhead, speeds up workflows, and provides our employees with greater flexibility. Both IT and the business units benefit from the increased freedom this provides and can focus more on their core tasks.”
Gerald Schlindner, B.S. in Engineering
IT Software Engineer, Salinen Austria AG
About Salinen Austria
Salinen Austria AG is one of Europe’s leading salt producers. The company consistently relies on modern and forward-looking IT solutions to make its business processes efficient, secure, and sustainable. With SAP solutions from INFORMATICS, the company has taken another step toward the digitalization and automation of its internal processes.
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