The tasks of SAP Basis - you can't do without it!
Our SAP Basis team is responsible for the smooth and trouble-free operation of all programmes in an SAP system. Whether internally or externally at our customers, we ensure that the necessary IT structure runs smoothly.
For your SAP system to have a high level of stability and security, it needs a good foundation. Therefore, the SAP Basis is the core component of every SAP infrastructure. Both in older versions such as R/3 and the current S/4HANA.
It ensures that the necessary services and foundations are provided for the SAP system and all applications.
The task of SAP Basis is to ensure trouble-free, smooth and portable (mobile) operation of the SAP systems in the company.
Experts also refer to SAP Basis as the "operating system" for all SAP programmes - including in particular the ERP solution SAP ECC and its successor SAP S/4HANA, whether on-premise or in the cloud.
Questions about
SAP Basis?
Our colleague Thomas Lasinger (Key Account Manager) will be happy to answer your questions at any time.
The tasks of our SAP Basis team at a glance.
Our services in SAP Basis operation
The issue of security has top priority! We offer you the service of monitoring your SAP servers, as well as database and performance optimisation.
Ongoing maintenance and the installation of SAP updates and patches must be simple in order to keep your system error-free in the long term. SAP NetWeaver benefits from this as well, because it can only make full use of its advantages as an integration platform if the SAP basis is professionally maintained and serviced.
We make SAP Basis support as efficient as possible for you: We keep your server structure and applications up to date with sophisticated change management.
The only question you still need to ask yourself as a company is: Do you want to outsource these processes or not? This question is quickly answered when you consider whether it pays off or not! You can leave the answer to us.
A precise analysis serves as the basis for your decision. With our expertise and our technology partner, we are able to outsource large system landscapes in order to provide you with the best possible service.
But see for yourself and get an overview of our SLA services.
"The department ensures the smooth operation of the programmes from R/3 and subsequent releases up to and including S/4HANA. This also includes all middleware programmes and tools."
Bernhard Humer, SAP Technical Senior Consultant
SLA services
INFORMATICS SAP System SLA services offer you comprehensive support and ensure the continuous availability and optimum performance of your SAP systems. With a Service Level Agreement (SLA) tailored to your company, we ensure that your business-critical applications run smoothly at all times. Our experienced SAP experts proactively monitor, maintain and optimize your systems to minimize downtime and maximize efficiency. Rely on our expertise to operate your SAP infrastructure reliably and securely.
Monitoring your SAP system landscape
- Monitoring of operating systems, SAP systems, databases, backups and third-party components such as Content Server, Adobe Document Services, Web Dispatcher, Cloud Connector, etc.
- Independent resolution of incidents within the scope of the SLA agreement
- Performance and job monitoring
- Service reporting (Early Watch Alert Reports)
- Interfaces
- Connection to the INF Solution Manager for monitoring and maintaining your SAP systems
-
Basic projects
- S/4HANA Conversions
- SAP version upgrades
- Relocation of SAP landscapes (data center operation)
- Connection of cloud solutions (SAC, Sales Cloud, ....)
Processing of basic activities
- Patching of systems (OS patches, SAP kernel patches, support packages, feature packs, hot fixes, SAP notes, etc.)
- Upgrade of systems (operating systems, SAP systems, databases, third-party components, etc.)
- Changes to system settings and configurations of the OS and SAP systems as well as tuning, optimization, etc.
- Processing SAP system and client copies/system refreshes
-
Hosting options
- In your house
- With your infrastructure partner
- With an infrastructure partner with INFORMATICS as general contractor
- With a hyperscaler (Azure, AWS, Google, etc.)
Your advantages
With INFORMATICS, you have a direct contact for SAP Basis projects in your company. Our team is not only there for you operationally, but also strategically. These strategic consultations take place every quarter and include the following services:
- Planning the roadmap for the future (e.g. system expansions, technology decisions, adjustments in support, etc.)
- Regular SAP EWA (Early Watch Alert) evaluations incl. action plan
You also receive the following benefits:
- Your SLA contracts are customized, there are no fixed packages
- You receive SAP Basis know-how at the cutting edge through ongoing training and certification of our consultants
- You are proactively informed about new, available patches for OS, SAP, DB, technology upgrades, necessary upcoming changes to the system landscape, etc. and do not have to take care of them yourself
- You have the option of reporting faults and adjustment requests at any time
Your benefits:
- You have transparent and predictable costs for your SAP operations at all times
- You have more time for projects due to the elimination of routine activities
- You can save resources by eliminating the need for SAP personnel in the basic area
- You can speak to one of our employees at any time, not an anonymous helpdesk.
Would you like to find out more about our SLA service? Please contact our Key Account Manager Thomas Lasinger for a non-binding discussion.
Do you have any questions?
Our colleague Thomas Lasinger will be happy to answer your questions at any time.
Key Account Manager
